Privacy Policy

Effective Date: February 1, 2026
Last Updated: February 1, 2026

Delta Telematics Canada Inc. ("Delta Telematics," "we," "us," or "our") operates the Odysseus container orchestration platform and the website at odysseus.delta-telematics.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By using Odysseus or visiting our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Account Information

When you create an Odysseus account, we collect:

• Name and email address
• Organization or company name
• Billing information (processed by our payment provider; we do not store full payment card numbers)
• Account credentials (passwords are hashed and never stored in plaintext)

1.2 Usage Data

We automatically collect information about how you interact with Odysseus, including:

• API calls and command-line interactions (type and frequency, not payload contents)
• Deployment metadata (service counts, resource usage, deployment frequency)
• Feature usage patterns (which platform features you use and how often)
• Error and performance data (to diagnose and resolve issues)

1.3 Log Data

Our servers automatically record information when you access our services:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on our website
• Referring URL
• Date and time of access

1.4 Your Container and Application Data

Odysseus orchestrates containers on your infrastructure. We do not access, collect, or store the contents of your containers, application data, databases, or environment variables. Your workloads run on machines you control. Odysseus processes deployment configuration metadata only to the extent necessary to provide the orchestration service.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the service: Operate Odysseus, process deployments, and manage your account
• Improve the platform: Analyze usage patterns to identify bugs, improve performance, and develop new features
• Communicate with you: Send service announcements, security alerts, billing notices, and support responses
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations: Meet regulatory and legal requirements

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. For details on the types of cookies we use and how to manage them, please see our Cookie Policy.

4. Third-Party Services

We use a limited number of third-party services to operate Odysseus:

• Payment processing: To handle billing and subscription payments. Payment providers receive only the information necessary to process transactions.
• Email delivery: To send transactional emails (account verification, password resets, service notifications).
• Analytics: To understand website usage patterns. We use privacy-respecting analytics tools that do not track users across websites.
• Infrastructure providers: To host our website and control plane services.

Each third-party service provider is contractually required to protect your data and use it only for the purposes we specify.

5. Data Retention

• Account information: Retained for the duration of your account. Upon account deletion, personal data is removed within 30 days, except where retention is required by law.
• Usage and log data: Retained for up to 12 months for operational and security purposes, then aggregated or deleted.
• Billing records: Retained for up to 7 years as required by tax and financial regulations.
• Support correspondence: Retained for up to 3 years after resolution to provide context for future support interactions.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption in transit (TLS 1.2 or higher for all connections)
• Encryption at rest for stored personal data
• Access controls and authentication for internal systems
• Regular security assessments and code reviews
• Incident response procedures

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Under PIPEDA (Canada)

If you are a Canadian resident, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

7.2 Under GDPR (European Economic Area)

If you are located in the EEA, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to the processing of your data
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

Our legal basis for processing personal data under GDPR includes: performance of a contract (providing the service), legitimate interests (improving our platform and ensuring security), and consent (where specifically obtained).

7.3 Exercising Your Rights

To exercise any of these rights, contact us at support@delta-telematics.ca. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

8. International Data Transfers

Delta Telematics is based in Canada. If you are accessing our services from outside Canada, your information may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection.

9. Children's Privacy

Odysseus is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email at least 30 days before the changes take effect. Your continued use of Odysseus after the effective date of any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Delta Telematics Canada Inc.
Email: support@delta-telematics.ca
Website: odysseus.delta-telematics.ca
Location: Fredericton, New Brunswick, Canada